Organizational Messaging

This manual explains how to send organization-wide messages to members.

1. What Organizational Messaging Does

Messaging lets you send a single announcement to a targeted member group without building separate email lists manually.

2. Before You Start

Your organization must enable messaging in organization settings. Enabled targeting options can include:

1. Individuals
2. Roles
3. Endorsements
4. Entire organization

The available options you see in the UI depend on what your organization enabled.

3. Sending A Message

1. Open Messaging from the sidebar.
2. In Destination, choose the messaging mode (if multiple modes are enabled).
3. Select recipients based on the chosen mode.
4. Enter a subject.
5. Enter message body.
6. Send.

4. Targeting Modes

1. Individuals: Pick one or more specific members.
2. Roles: Send to one or more roles (for example all instructors or all operations members).
3. Endorsements: Send to members who hold selected endorsements.
4. Entire Organization: Send to all current members.

5. Delivery And Results

After sending, the page shows how many recipients were reached.

Delivery uses in-app notifications combined with each recipient's personal notification settings (email/SMS/push preferences).

6. Reviewing Replies

Owners and admins can open Review replies from the messaging page to view:

1. Sent message threads
2. Replies received from members

7. Best Practices

1. Use clear subjects so members can triage quickly.
2. Keep one topic per message.
3. Use role- or endorsement-based targeting for operational updates.
4. For policy changes, send to the entire organization and include an effective date.