Contact Ground User Documentation
users/INDEX.md
Welcome to the Contact Ground user documentation. This guide helps you find the right manual for your role and needs.
📚 Quick Start
New to Contact Ground?
- Start with Getting Started
- Start with Pilot Scheduling Guide if you're a member/pilot
- Review Administration if you're setting up an organization
- Check Owner Configuration if you're an organization owner
👥 Documentation by Role
For All Members
Getting Started & Profile
- Getting Started - First-login setup checklist and initial workflows
- Pilot Scheduling Guide - Complete guide for scheduling, reporting, and notifications
- Member Profile - Managing your profile, phone verification, and account settings
- Member Notification Preferences - Control your notification settings
- Credit Requests - Submit and track reimbursement credit requests
- Calendar Views and Filters - Calendar view modes, filters, and iCal guidance
Using the System
- Flight Operations User Guide - Understanding flight operations workflows
- Checklists - Managing and assigning pre/post-flight checklist templates
For Instructors
- Instructor Availability and Rates - Setting your availability and rates
- Availability Requests - Sending/responding to availability workflows
For Operations Staff
Daily Operations
- Flight Operations - Daily flight operations management
- Maintenance - Squawk management and maintenance tracking
- Checklists - Creating and managing checklists
Reference
- See also: Administration for access to operational settings
For Administrators
Setup & Configuration
- Administration - Organization setup and member management
- Owner Configuration - Organization-level settings
- Resource Management - Deep-dive resource setup and governance
- Messaging Administration - Messaging policy and SOP guidance
- Blog Entries Administration - News publishing/moderation governance
Monitoring
- Audit Log - Reviewing system activity and changes
Operations Management
- Flight Operations - Operations oversight
- Maintenance - Maintenance and squawk management
- Checklists - Checklist management
For Accounting/Finance
Invoicing
- Accounting & Invoicing Playbook - Standard invoicing workflow
- QuickBooks Integration - Using QuickBooks Online sync
- QuickBooks Advanced Setup - Mapping governance and advanced troubleshooting
For Owners
- Owner Configuration - Organization settings and configuration
- Administration - Member and role management
- All other documentation applies as owners have full access
📖 Documentation by Topic
Aircraft & Resources
- Checklists - Checklist templates and resource assignments
- Maintenance - Maintenance tracking and squawks
- Resource Management - Resource setup/rate/status governance
- Flight Operations - Operations board workflow and entry management
Scheduling & Calendar
- Pilot Scheduling Guide - Complete scheduling guide
- Instructor Availability and Rates - Instructor availability
- Calendar Views and Filters - Views, filters, and subscription guidance
- Availability Requests - Instructor response workflows
Flight Operations
- Flight Operations - Daily operations management
- Pilot Scheduling Guide - Member perspective on flight reporting
Maintenance & Safety
- Maintenance - Maintenance and squawk workflows
- Pilot Scheduling Guide - Reporting squawks (Section 5)
- Checklists - Safety checklists
Billing & Invoicing
- Accounting & Invoicing Playbook - Standard billing
- QuickBooks Integration - QuickBooks sync
- Credit Requests - Member credit request lifecycle
- QuickBooks Advanced Setup - Advanced admin/accounting setup
Communications
- Member Notification Preferences - Email, SMS, and push notifications
- Pilot Scheduling Guide - Scheduling and post-flight workflow
- Organizational Messaging - Sending targeted organization announcements
- Blog Entries - Publishing and managing News content
Administration
- Administration - User and organization management
- Owner Configuration - System configuration
- Audit Log - Activity monitoring
- Messaging Administration - Messaging SOP/policy controls
- Blog Entries Administration - News governance runbook
🔍 Common Tasks
"I want to..."
...schedule an aircraft
→ Pilot Scheduling Guide - Section 2
...report a problem with an aircraft
→ Pilot Scheduling Guide - Section 5 (Reporting Squawks)
...complete my flight report
→ Pilot Scheduling Guide - Section 5 (Post-Flight Updates)
...create a checklist
→ Checklists - Section 3
...manage maintenance
...set up notifications
→ Member Notification Preferences
...set up my profile
...delete my account and user data
→ Member Profile - Section 7 (Delete Account and User Data)
...generate invoices
→ Accounting & Invoicing Playbook
...view my invoices
→ Pilot Scheduling Guide - Section 8 (Invoices and Credits)
...request a credit for expenses
...add a new member
...set my instructor availability
→ Instructor Availability and Rates
...respond to an availability request
...track flight operations
...use the dispatch board
...review system changes
📋 Feature Documentation
For technical feature overviews and implementation details, see the features directory:
- Blog Entries
- Currency Reminders
- Endorsements
- Flight Operations
- Maintenance Blocks
- Notifications
- Organizational Messaging
- QuickBooks Integration
- Reports
- Scheduling Resources as Member
- Scheduling with Instructor Availability
- Search
- Upcoming Calendar Limits
- Weather Integration
🎯 Documentation Gaps
For information about features that need additional documentation, see:
💡 Tips for Using Documentation
- Use your browser's search (Ctrl+F / Cmd+F) within documents to find specific topics
- Check cross-references - many documents link to related guides
- Start with your role - use the "by role" section above to find relevant docs
- Look at examples - most guides include examples of good practices
- Check troubleshooting - most guides have a troubleshooting section at the end
- Use the glossary - standard terms are defined in Glossary
📞 Getting Help
If you can't find what you need in the documentation:
- Check the relevant manual's troubleshooting section
- Review the Documentation Gap Analysis to see if it's a known gap
- Contact your organization administrator
- Reach out to Contact Ground support
📅 Last Updated
This index was last updated on February 20, 2026.